Join The Team
Commercial/Apartment Property Director
Carroll Development & Management is looking for a motivated professional to join our team as the Commercial Property Director. They will be responsible for increasing the real estate value, providing excellent customer service to current and future customers, and bringing passion and tenacity daily.
Location: Battle Creek, MI & Kalamazoo, MI. The office will be in Battle Creek until our new office is built in Kalamazoo.
Requires background and drug screen as a condition of employment. A valid driving license, reliable transportation, and current automobile insurance is required. The position requires individuals to furnish their vehicle to fulfill all the job’s functions.
Core Values: • Positive Team Player • Creative Solution Oriented • Industrious • Knowledgeable • Trustworthy
RESPONSIBILITIES & PROJECTS
- Tenant Relationship: Responsible for property management functions, including marketing and pre-leasing of brand new Class A commercial five unit plaza approx. 7,000 sq. ft. and existing plaza of approx. 10,800 sq. ft. Marketing for a new Class A luxury apartment community, management responding promptly, professionally, and courteously to tenant inquiries and requests; providing any tenant portal payment assistance and management; routinely reaching out to current tenants to ensure their needs are met and is committed to open communication an responsible for all marketing of both plazas. Lease administration – ensures executed and recorded lease is consistent with final drafts; lease and lease amendments, including enclosures, are recorded; initiates tenant renewals promptly and other lease-related requests. Ensures physical, electronic, and database files are consistent and current. Coordinates work orders with maintenance and third-party vendors; records tenant inquiries that result in maintenance staff response; tracks and communicates as needed regarding work orders and other maintenance issues and follows up on appropriate bill backs to Tenant, if applicable. Conduct regular inspections of suites, assists with yearly fire extinguishers tagging or replacement, and any insurance or municipal inspections. Negotiate renewals or tenant leases, ensuring physical and electronic database files are consistent and current; may assist maintenance or other staff in emergency response such as fire situations.
- Financial Operations and Reporting: Prepare monthly rent roll reports, profit, and loss. Meet cash flow objectives and achieve the highest possible net operating income through effective cost control and revenue improvement programs. Maximize gross potential rent and minimize vacancy factor. Actively bid out yearly vetted vendors. Run delinquency reports, collections efforts, and lease defaults. Review credit reports, financial statements corporate and personal guarantees to qualifying tenants. CAM reconciliation as needed, reimbursements, and generate month-end reports. Accurately prepare and convey all operational and financial data to the Asset Manager.
- Work consists of preparing annual budgets for two commercial plazas and being responsible for submitting budgets for submission to the Asset Manager. Conduct and analyze market research data and rates. Update monthly rent rolls and verify the accuracy of any tenant billing reports generated.
EXPERIENCE, EDUCATION, AND TRAINING REQUIREMENTS: Previous commercial real estate experience is required. Experience working with Rent Manager, property management software, is a plus. A college degree is not required. Strong sales/negotiating experience is required. The position requires the ability to read and write English fluently, perform advanced business mathematical functions, and have strong customer service skills. Must be able to create marketing materials using Photo Shop or other software.
KNOWLEDGE AND SKILL REQUIREMENT: Understands commercial lease agreements and ability to negotiate renewal terms. Possess strong written and verbal communication skills. Strong attention to detail. Strong analytical and problem-solving abilities. Excellent time management, organizational, and follow-through skills. Ability to meet deadlines and respond timely to questions.
Knowledge of federal, state, and local laws, regulations, and guidelines related to assigned work. Excellent written and verbal communication skills. Knowledge of Microsoft Office and Outlook Professional image. Excellent communication and follow-up skills – respond timely, find results, and focus on customer satisfaction.
MINIMUM PHYSICAL EXPECTATIONS: Physical activity which often requires keyboarding, sitting, phone work, filing, extensive time working on a computer, and lifting under 25 lbs. Physical activity often requires travel, bending, stooping, reaching, climbing, kneeling, and/or twisting. Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone or face-to-face (in English) for long periods.
Minimum Environmental Expectations: This position will require working indoors & outdoors. A typical workweek is eight (7.5) hour workdays, five (5) days per week. Some units may require evening or weekend work. This position deals with some aggressive personalities and could be stressful.